Banks Refund Rs. 1.2 Billion to Customers Amid Rising Complaints

KARACHI: The Banking Mohtasib Pakistan has successfully resolved 29,001 complaints in favor of bank customers, resulting in refunds totaling Rs. 1.2 billion during the first nine months of 2026. This significant achievement highlights the ongoing efforts to address customer grievances in the banking sector.

According to a statement released from Karachi, the office received a total of 33,625 new complaints between January 1 and September 30, including 5,927 complaints submitted through the Prime Minister’s Portal. The Banking Mohtasib’s proactive approach aims to enhance consumer confidence and ensure accountability within financial institutions.

This development is crucial for citizens who rely on banking services, as it underscores the importance of regulatory bodies in safeguarding consumer rights. The refunds not only alleviate financial burdens for affected customers but also signal a commitment to improving service standards in the banking industry.

Looking ahead, the Banking Mohtasib Pakistan is expected to continue its efforts in addressing customer complaints and enhancing the overall banking experience. Stakeholders anticipate further initiatives that will promote transparency and efficiency in the financial sector.